FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal. If you decide to use either of these two methods, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.dicelegion.com/register and follow the instructions on-screen.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@dicelegion.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

What countries do you ship to?

We ship to most regions worldwide. Please email us at support@dicelegion.com if you have any concerns about your place of residence. 

How much is shipping?

Our shipping costs is 4.95 for any item shipped within the U.S and 6.95 for any item shipped worldwide. If your order value is more than $50, we provide free shipping within the U.S.

Can I track my order?

Yes. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. 

Note: We do not recomend you use USPS to track your package as it often does not show the location with our tracking numbers. We recommend you use  Parcelsapp.com as it will give you a much more detailed breakdown of where your package is.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. 

How do I return an item?

Please contact our customer service team via support@dicelegion.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. We will provide the address so that you can mail the items. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@dicelegion.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.